Secure Ordering
Shopping at Sniper Essentials.com is very safe. All of your personal information including credit card number, name, and address is encrypted via Secure Socket Layer at the checkout (SSL encryption is the industry standard and among the best software available today for secure commerce transactions), so that it cannot be read as the information travels over the Internet. Your credit card information is processed via a very secure payment gateway, and it is not kept on our database.

Clearance/Sale Items
Items in the Clearance/Sale category are items we have reduced in price in order to move them out. These are items we no longer plan to carry in the future. Therefore, there are NO RETURNS on these items unless there is a manufacturing defect. Quantities of these items can be very limited, and once we're out, we're out. If you have any questions, please contact us before ordering.

Returns
We accept returns as long as the item is in as-new condition, with all tags/packaging still attached, for up to 15 days from date of shipment. Refunds are for the original amount, less any shipping charges and a 15% restock fee. Before returning any item contact us for RMA # and procedures. Return shipping costs are the responsibility of the purchaser. We recommend insuring your return package for the original purchase amount, and using some sort of delivery-confirmation service. We are not responsible for packages lost during return transit.

Item Availability
We strive to have most items in stock. However, there will be occasions when we are out of an ordered item. We will do our best to advise you of these situations and you will have the option of backordering or cancelling your order. With the exception of special orders, we do not charge credit cards until we have the item(s) ready to ship.

Gear that has been used, is dirty, etc., will not be accepted for returns. Custom-ordered gear, such as belts in special sizes or other items not normally stocked, are not returnable. Armor products (such as ballistic panels and armor plates) are non-returnable. If there is a manufacturing defect, we will work with you and the manufacturer to help make it right.

For hygiene reasons, hydration reservoirs, Camelbak bottles, etc., are not returnable. If you return a Camelbak or other hydration product, it must have the original plastic seal around the reservoir drink tube/bite valve intact, in its original condition. If you return a reservoir or bottle that has had this packaging removed, any refund or credit will be reduced by the retail cost of a replacement reservoir. No exceptions...we will not sell any hydration reservoir that has been, or could have been, used by someone else. I am sure you wouldn't want to buy a Camelbak that may have been used, so we won't sell one.

If you have any questions about this, please contact us before placing your order.

Exchanges

If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 30 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition.
If an item is defective, it can be returned for an exchange within 30 days of purchase, outside the 30 days the manufacturer must be contacted directly for a replacement.
Exchanges In Case Of Shipping Damage: If an item comes damaged as a result of shipping, please contact us for more information on exchanges.

Refunds
Product Refunds – Contact us if you feel you rate a refund.  DO NOT just mail your item(s) back without contacting us for a refund. If you do this we may have to charge you extra shipping to send your item to the correct facility.  A refund will be granted after an RMA# has been issued by us and the item has been gone over by our Returns Team. Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Refunds - Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping.